Terms and conditions
We aim to deliver your purchase to you in new condition without fault or damage in the workmanship & in a prompt manner. In the event that you receive your purchase from us damaged or faulty, you are entitled to return your purchase to BelenBerganza.com in the state received (within 14 days), to have the item fully replaced, repaired or a full refund of the purchase price at BelenBerganza.com’s discretion.
When purchasing from overseas you must always take care with return instructions as there can be additional fees if not labelled correctly. Please always contact a consultant at BelenBerganza.com before posting to ensure the correct procedure for a return is followed. It is important to be aware that all responsibility of the item’s safe return to BelenBerganza.com is that of the client. If insurance is required this must be arranged & paid by the client prior to returning, as an item lost in transit to BelenBerganza.com will not be replaced at our expense.
All return costs (whether international or within Australia) including appropriate packaging, postage & insurance is to be paid by the client. When the item is returned to you, all costs for this will be paid by BelenBerganza.com.
Void of Guarantee
The guarantee that BelenBerganza.com offers will be assessed on an individual basis. We reserve the right to refuse a refund on any purchase based on the information below.
The guarantee becomes void should any of the following be applicable:
* The returned purchase is not in its original condition as at the point of sale (i.e. scuffed, scratched, marked or worn in any way).
* The purchase is returned outside of the 14 day return time limit.
* The purchase was a special order made at the client’s request with specific details (i.e. custom work).
* The purchase was personally engraved at the client’s request.
* If the purchased item has been worked on by another jeweller outside of BelenBerganza.com with out prior permission from us for this to take place (in the case when an item is received damaged through delivery, we may agree to another jewellery performing the repair – but only in exceptional circumstances eg. Overseas client).
* If you simply have changed your mind & no longer want the purchase.
It is the client’s responsibility to return aforementioned purchase to us in a secure manner should there be any issue. The preferred method we use being Australia Post service or Registered Post with optional insurance/signature.
If an item being returned from the client to BelenBerganza.com is not received, the onus is on the client to provide appropriate insurance for the item while in transit to us. When we are returning an item or sending a purchase out to clients our comprehensive in-house insurance policy covers the item until received by the client. Throughout this process, should any loss occur in the transit process from BelenBerganza.com to the client, we are fully covered & your item will be replaced as original condition.
At BelenBerganza.com we realise that security is extremely important. For maximum security our site does not keep any of the information entered stored or saved.
We use PayPal for all online transactions. Your credit card details are never supplied to us.
All orders placed on-line through our web-site require full payment before any goods will be released.
Whilst we endeavor to have all items in stock at the time of viewing on our web-site, occasionally an item may be out of stock. When this is the case, you will be notified immediately of the delivery time.
If an item needs to be ordered in a specific size, colour, weight etc., we will quote a price based on the specifics & advise delivery time. As previously mentioned, a full payment is required to place the order to your requirements.
In the event that you wish to cancel an order, an in-store credit note will be issued for the monies paid thus far depending on the status of your order.
Cancellation of orders
When ordering an item from BelenBerganza.com it is important to make your choice carefully as cancelling is not usually possible/or not always possible.
The synopsis below shows some examples where cancellation situations may arise & their outcomes. Each request will be handled on its individual circumstance & resolved amicably.
* When an item has already been dispatched, the order cannot be cancelled.
* If an attempt is made to cancel an order & it is denied, you may not use our workmanship guarantee to claim a cancellation. *conditions apply.
* When it is agreed by all parties that the order is to be cancelled then a 20% cancellation fee for the total sale amount may apply.
* If the item is a ‘special order’ with specific measurements, finger size, etc., & not a standard stock line then the sale is considered final sale & cannot under any circumstances be cancelled.
* When your circumstances change (e.g. Engagement break-off) or you change your mind about the order or you find/purchase another item elsewhere.
BelenBerganza.com reserves the right to not accept any cancellation & to continue with delivery of the ordered item. It is at BelenBerganza.com’s sole discretion that a cancellation will be accepted.
If an item is ordered with specific instructions & it is delivered to you as per specific instruction, it is a ‘Special order’. In this situation, we consider all ‘Special Orders’ as final sale (i.e. not able to be returned for exchange). If you are considering a ‘Special Order’ please discuss your concerns prior to ordering & we may reach a suitable outcome on an individual basis.
All prices quoted on BelenBerganza.com’s website are in Australian Dollars. Prices quoted are correct at the time of printing but are subject to change without notice.
Information Provided by You
When you make a purchase on www.belenberganza.com we require you to provide us with details such as your name, address, telephone and email information (standard ‘customer information’). We may require further information from you in order to complete the transaction in progress. By visiting our website, you are agreeing to provide BelenBerganza.com with accurate, current & complete client information when asked to do so by the website or an employee of BelenBerganza.com.
When you are viewing the web site of BelenBerganza.com, our Internet Service Provider makes a record of your visit & logs the following information for statistical purposes only:
Your server address
Your top level domain name (for example .com, .gov, .au, .uk etc)
Pages you accessed & documents downloaded
The previous site you have visited
The type of browser you are using.
Access to information collected
BelenBerganza.com will not make any attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency may exercise its legal authority to inspect our Internet Service Provider’s logs.
Use & disclosure of information collected
BelenBerganza.com will not disclose any information about your individual visits to our web site or any of the personal information that you provide such as your name, address, telephone number or e-mail address details to any outside parties without your consent except when required by law to do so.
It is BelenBerganza.com’s intention to use your information for in-house purposes only & promotions or functions that are within the store BelenBerganza.com. Users are advised that there are inherent risks transmitting information across the Internet to which BelenBerganza.com is not to be held responsible. Whilst all care is taken to make your web-site experience at BelenBerganza.com, enjoyable & virus-free it is ultimately your responsibility to scan any such data for viruses.
Links to Other Sites
We may offer links to sites that are not operated by Belen Berganza. If you visit one of these linked sites, you should review their privacy & other policies. We are not responsible for the policies & practices of other companies.
If you require further information, please contact BelenBerganza.com.
Copyright © BelenBerganza.com 2014